Intern at Order Management Solutions Department (6-month - HCMC)

Main Responsibilities:

• Handle customer requirements indicated in Standard Operating Procedure (SOP): Timely & amicable settlement of customer issues.
• Check & make sure that clear and correct details are received from the customer at the booking stage.
• Coordinate with relevant parties (Customer/ Carrier/ Network) to arrange Booking/ Trucking.
• Update information in the core system.
• Arrange documents such as Shipping Instruction (SI)/ Verified Gross Mass (VGM)/ Forwarder's Cargo Receipt (FCR)/ Draft Bill of Landing (BL), etc. processing, checking & Billing.
• Arrange document collection & upload. Provide shipping advice as per the Customer’s SOP.
• Generate necessary reports and information for Team Leader: Information is accurate and timely.
• Coordinate with overseas office to smooth operation: smooth and timely correspondence, and smooth service delivery.
• Other assignments as per the Team Leader's request.
  
  

Requirements:

• COMPULSORY: Student (NOT fresh graduated and still be student for at least 6 months) who can work full-time from Monday to Friday for 6 months, 1-2 off-sessions per week for the study is acceptable.
• Good English skills (both speaking & writing)
• Background in Economics, Logistics or Analytics
• Good attitude, hard-working, willing to learn
• Ability to quickly negotiate with customers in a short call
• Good at MS Office
  
  

Working Location: 11th Floor, Etown 2 Building, 364 Cong Hoa, Tan Binh Ward, HCMC

Notice:

We kindly request that candidates submit their CVs (résumé) in English as part of the application process.

 #LI-APAC #DHL #DGF #DHLGlobalForwarding #DHLGlobalForwardingVietnam