Perishables & Livestock Manager

Join our dynamic Team at DHL Global Forwarding! We are looking for an Perishables & Livestock Manager in our Sydney Station.

About Us:

We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries, we are decisively positioned as “The logistics company for the world.”

Key Responsibilities

• To own your department PnL, driving growth in local markets in collaboration with field sales to ensure customer satisfaction and retention through regular customer visits, excellent services and swift resolution of complaints and escalations.
• To ensure service quality, operational excellence by proactively monitoring and improving operational performance, identify and implement process improvement opportunities to enhance efficiency, while acting as a secondary escalation point for customer complaints and requests, focusing on solutions.
• To build and manage supplier relationships to optimize service delivery and profitability.
• As the subject matter expert for perishable operations, you will ensure customer requirements are consistently met by monitoring counterpart responses, completing validations, and confirming all operational and compliance standards are fulfilled within required timelines.
• To ensure that all relevant quality KPIs are met or over achieved on a consistent basis.
• To oversee and develop a high-performing team while fostering a culture of collaboration and continuous improvement ensuring all team members comply with our global standard processes when executing shipments.
• To ensure achievement of productivity targets and measures to provide perishable services for internal and external customers while ensuring accurate job management control to drive GP maximization on every file.
• To build and maintain a strong sales pipeline to support sustainable, profitable growth for the department. This includes increasing share of wallet across existing customers and securing new business that is not currently managed within the Perishables team.
• And to execute any other duties assigned by your manager that fall within the general scope of the role.

Key Accountabilities:

• To proactively oversee team to ensure customer satisfaction at every touchpoint, fostering loyalty and driving repeat business.
• To ensure cost minimisation and gross profit maximisation on every job file to meet or exceed given budget targets.
• To ensure high levels of supplier performance.
• To resolve issues with operational workflow and/or based on customer feedback, only escalating when unable to do so.
• To demonstrate a solid and growing sales pipeline.

To be successful you will need:

All employees are expected to demonstrate our core behavioural dimensions to be successful.

• Full right to work in Australia
• 2 to 5 years as Perishables & Livestock Manager or similar
• To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.
• To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
• To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
• To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.

What to expect from us:

What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

• Hybrid working options available after successful onboarding.
• Consistently voted as a great place to work.
• Focus on wellbeing with annual fitness subsidy.
• Onsite carpark

If you are looking for a career, and not just a job, and believe you would be good fit for the position; Apply now!

No recruitment Agency please !