Team Manager - Business Support - GenAI automation support

Job Title: Team Manager – GenAI automation support

Job Location: Chennai

 This role is responsible for leading, scaling, and operationalizing two specialist teams supporting HappyRobots conversational AI and Agentic AI + UiPath automation platforms.

The role ensures reliable configuration, production support, governance, and continuous improvement of low‑code/no‑code AI and automation solutions, aligned to BUIT priorities, enterprise standards, and Responsible AI principles.

Key Responsibilities:

Team Leadership & Scaling

• Build, lead, and scale teams supporting:
• HappyRobots conversational AI configuration & operations
• Agentic AI + UiPath automation configuration & maintenance
• Define role charters, skill mix, onboarding plans, and capacity models.
• Coach teams on best practices for AI configuration, operations, and support.

Delivery & Operations Management

• Own end‑to‑end delivery for configuration, testing, deployment, and production support.
• Ensure SLAs for availability, performance, incident response, and hypercare.
• Balance demand intake, prioritization, and workload across both platforms.

Governance, Risk & Responsible AI

• Ensure adherence to:
• Responsible AI and ethical AI standards
• Audit, logging, and traceability requirements
• Data privacy and security controls
• Establish guardrails for autonomous and conversational AI systems.
• Act as escalation point for AI risk, failures, or unexpected behavior.

Platform & Capability Growth

• Drive continuous improvement in:
• Configuration standards
• Reusable patterns and templates
• Cost optimization and performance tuning
• Partner with BUIT, Product, and Architecture teams on platform roadmap alignment.
• Track platform upgrades, dependency management, and lifecycle planning.

Stakeholder & Financial Management

• Serve as primary operational interface to BUIT and business stakeholders.
• Provide clear reporting on:
• Capacity, throughput, and value delivered
• Cost drivers (AI usage, licenses, infrastructure)
• Risks and improvement opportunities

Required Qualification & Skills:

• Bachelor’s or Master’s in Computer Science, Engineering, Data Science, or related field.
• Minimum 3 years of team management experience in the relevant domain
• 8-12+ years in Intelligent Automation, AI Operations, or Platform Engineering.
• Proven experience managing UiPath and AI‑based automation teams.
• Exposure to Agentic AI, conversational AI, or autonomous system operations.
• Strong understanding of:
  • UiPath ecosystem (Studio, Orchestrator, REFramework)
  • Conversational AI and workflow‑based AI platforms
  • Agentic AI concepts (autonomy, orchestration, guardrails)
• Familiarity with AI governance, Responsible AI, and compliance controls.
• Strong people leadership and scaling capability.
• Ability to operate in high‑ambiguity, fast‑evolving AI environments.
• Excellent stakeholder management and executive communication.
• Metrics‑driven approach to delivery, quality, and cost control.