Associate - Ocean Freight

Join our “Ocean Freight Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!  

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).  

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. 

In this role, you will have the opportunity to work upon one or more back-end services for the Ocean freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.  

 

Key Responsibilities: 

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures. 

• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. 

• Operate on the services according to the shifts, countries, or regions aligned. 

• Deliver a high level of service quality through timely and accurate completion of services. 

• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. 

• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. 

• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. 

 

Required Skills/Abilities: 

• Bachelor´s degree (any). A degree in logistics, management will be an advantage. 

• 0 – 3 years of job experience from BPO or logistics domain – Preferred 

• Ocean Freight experience will be preferred 

• Good knowledge in MS office 

• Effective English communication skills, written and verbal 

• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred 

• Good logical reasoning skills  

• High level of customer centricity