Job Description
Grade: RCS G
Contract Type: Permanent Full Time
Location: United Kingdom – Hybrid/Remote
At DHL Supply Chain, we are driven by a simple yet powerful purpose: Connecting People, Improving Lives. As a market leader in contract logistics, our operations bring together complex warehouse and transport networks to deliver essential services for customers across a wide range of sectors. Our culture is grounded in safety, operational excellence, and continuous improvement, with leaders who are visible, supportive, and truly connected to their teams. We are proud of our “Safety First” mindset, where behavioural-based safety is part of everyday working life, and where our people feel confident to share ideas, innovate, and make a meaningful impact.
Working as an Operations Director within DHL Supply Chain means leading large-scale, multi-site warehouse and transport operations with a strong focus on people, performance, and customer outcomes. You will join a collaborative leadership community that values respect, partnership, and continuous improvement, supported by proven approaches such as First Choice and Gemba engagement. This is a role for a hands-on, authentic leader who enjoys being close to the operation someone who can engage and develop large, layered teams, balance commercial priorities, and bring consistency across geographically diverse sites, all while building trusted, long-term relationships with customers.
✅A TYPICAL DAY MAY INVOLVE
- Leading multi-site operational performance reviews, analysing warehouse and transport KPIs, and setting clear actions to improve safety, service, and cost efficiency
- Conducting Gemba walks across distribution centres and transport functions to identify continuous improvement opportunities and engage frontline teams
- Driving safety initiatives, reviewing incidents, and ensuring robust risk mitigation plans are in place across all locations
- Chairing customer review meetings, managing expectations, resolving escalations, and identifying opportunities for growth or service enhancement
- Collaborating with site General Managers and functional leads on resource planning, including labour, fleet, and capacity to meet forecast volumes
- Reviewing financial performance against budget, ensuring profitability targets are met across warehousing and transport operations
- Engaging with senior stakeholders, HR, and support functions to lead talent development, succession planning, and organisational effectiveness across the network
✅THIS ROLE WOULD SUIT PEOPLE WHO
- An experienced logistics leader with a strong background in warehouse and transport operations, managing large, complex, multi-site environments
- A proven Operations Director or senior leader who has led large teams across multiple locations, with several management layers
- Someone with strong commercial acumen, capable of balancing customer expectations, operational performance, and financial delivery
- A leader who thrives in a fast-paced logistics environment, with the ability to drive standards, performance, and continuous improvement culture
- An individual experienced in matrix management, influencing across functions and building strong internal and external stakeholder relationships
- A change agent who can lead transformation initiatives, embed best practice, and deliver long-term operational and cultural improvements
- A credible and engaging communicator, confident working with customers, senior leaders, and frontline teams to inspire, influence, and deliver results
✅WHY JOIN US?
- Access to the Company car scheme, or car allowance
- Discretionary bonus based on performance
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
- Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
✅WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
✅BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 1st June 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
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