Job Description
Knowledge/Skills:
• Knowledgeable about current marketing promotions and up-coming events in order to inform guests
• Knowledge of Point of Sale systems
• Knowledgeable of menu selection ; ability to suggestively sell add on items to increase ticket totals
• Basic mathematical skills and ability to complete accurate cash transactions
• Knowledge of proper sanitation, food safety, and security procedures
• Superior customer service and interpersonal skills in order to satisfy guest needs and solicit feedback
• Skill in time management and organization with excellent attention to detail
• Ability to take direction and execute team and company objectives and multi-task accordingly
• Knowledge of food and drink menus in order to make genuine suggestions to guests
• Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position
Freedom to Act:
• Comply with all portion sizes, quality standards, and department rules and procedures
• Ability to multi-task and prioritize responsibilities
Size and Complexity:
• Ability to follow specific service time and guidelines while at this time engaging guests and customizing their experience
• Must be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shifts
Interaction:
• WOW our Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every guest
• Work as a contributing member of a team and communicate with management, kitchen staff, and serving staff to ensure effective customer flow
• Maintain positive working relationships with all Team Members and managers
External Relationships:
• WOW our guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and value
• Ability to positively represent the Buffalo Wild Wings’ brand throughout each guest’s time in our restaurant
EDUCATION/EXPERIENCE
Required
• Minimum 16 years of age (State Minor Laws Supersede)
Preferred
• Prior experience in restaurant or customer service role