Factory Order Fulfillment Executive

Order Fulfillment Specialist to support our manufacturing operations. This role plays a key part in ensuring accurate and timely order execution while driving process efficiency across the supply chain.

You will handle end-to-end order management, coordinate with suppliers, logistics partners, and internal teams, and identify areas for process improvement. The ideal candidate is highly detail-oriented, comfortable with data and systems, and enjoys working in a structured, desk-based environment with opportunities to work both from home and in the office.

Key responsibilities and duties: 

• Manage and execute customer orders accurately and efficiently — from order entry to on-time delivery commitment.
• Monitor and manage order backlogs, proactively communicating delays or issues and coordinating with internal stakeholders to resolve them.
• Liaise with third-party logistics providers and freight forwarders to ensure timely shipment, delivery, and proper documentation.
• Communicate with suppliers to resolve discrepancies such as purchase order mismatches, shipping document errors, or damaged goods.
• Prepare and process shipping and import/export documentation in compliance with trade and logistics requirements.
• Act as the point of escalation for internal teams to resolve order fulfillment and shipment-related issues.
• Analyze order fulfillment processes, identify inefficiencies, and recommend improvements to streamline operations and enhance accuracy.
• Support continuous improvement initiatives that align with manufacturing and supply chain objectives.