Job Description
Client Advocate – Atlanta, GA
Join Bader Law: Where Integrity Meets Impact
At Bader Law, we are more than just a Personal Injury and Workers’ Compensation law firm — we are champions for the injured. Based in Atlanta, GA, our mission is to help clients recover physically, financially, and emotionally through exceptional legal representation and compassionate support.
We are a purpose-driven firm that values integrity, teamwork, accountability, and excellence in everything we do. If you are passionate about helping others and want to grow within a fast-paced, client-focused environment, we would love to hear from you.
We are currently seeking a dedicated and compassionate Client Advocate to join our growing team.
What You’ll Do
As a Client Advocate at Bader Law, you will serve as one of the first points of contact for potential clients, helping create a positive and professional intake experience. You will play a key role in gathering information, assessing case potential, and ensuring clients feel heard and supported from the very beginning.
Key Responsibilities
Receive inbound client calls and initiate outbound calls to potential clients through electronic systems and live transfers
Use discretion and sound judgment when handling client inquiries and escalate viable cases to attorneys for review
Accurately enter client and case information into CRM and case management systems while maintaining detailed records
Communicate case-related information clearly, professionally, and confidently
Maintain empathy, patience, and professionalism while assisting potential clients
Build rapport with a variety of client personalities to gather critical information and assess case viability
Maintain detailed logs, task history, and organized documentation within the database
What We’re Looking For
We are seeking a detail-oriented and client-focused professional with strong communication and organizational skills.
Qualifications & Skills
High school diploma or GED required
One year of intake or call center experience in Personal Injury or Workers’ Compensation preferred, but not required
Experience handling inbound and outbound calls in a fast-paced environment
Strong customer service and sales-oriented mindset
Experience with CRM or case management software preferred
Ability to accurately translate verbal information into written documentation
Strong prioritization and escalation skills
Proficiency in Microsoft Office Suite
Ability to work in a detail-oriented and methodical manner
Flexibility to work various shifts, including weekdays and weekends
Why Bader Law?
At Bader Law, we believe our people are the foundation of our success. We are committed to fostering an environment where employees feel supported, valued, and empowered to grow professionally.
What We Offer
Competitive compensation and comprehensive benefits package
Medical and dental insurance
401(k) plan
Paid time off and paid holidays
Ongoing mentorship, training, and professional development opportunities
A collaborative and supportive team culture
Meaningful work that makes a real impact in people’s lives
Find Purpose and Growth at Bader Law
Bader Law is more than just a workplace — it is a place where you can build a meaningful career while making a difference in the lives of others.
If you are passionate about client service, driven to succeed, and ready to grow with a firm that values excellence, integrity, and compassion, we encourage you to apply today.