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Nordex

Specialist- Technical Support Administrator

Chennai, TNPosted 1 months ago

Job Description

  • Support finalizing PCMS files. Compare parameter between as-designed and as-is to deliver clean configuration files to the projects.
  • Manage and update key performance indicator dashboards – manage Power BI reports and support back office/operational team in preparing monthly management presentations.
  • Provide general assistance in Technical Incident Handling, such as assigning tickets, processing data analysis (P2P) tickets, closing tickets, reviewing backlog, etc.
  • Follow-up status of “actions on WTG needed” incidents to ensure feedback loop with Operations
  • Support back-office team in blade, oil, CMS and any additional reports to ensure all data is updated to reflect the condition of the fleet
  • Ensure creation of WASP accounts for customers and subcontractors to enable NC2 training
  • Support fleet implementation of Service Notifications and Technical Notifications; analyse impacted fleet, material requirements, track implementation status, etc.
  • Support in Process Improvement, Creation, Implementation, and Documentation
  • Ensure GWO certificates are received on time and stored correctly in the LMS
  • Collecting WINDA IDs from the service technicians and updating their profiles in the LMS
  • Minimum of 4-6 yrs experience ( preferably from wind industry)
  • Proven experience in project coordination or similar role
  • Strong analytical and data manipulation skills in Excel
  • Strong organizational and time management skills with the ability to prioritize tasks effectively
  • Strong multitasking skills
  • Good stakeholder management, excellent communication and interpersonal skills to collaborate with internal and external stakeholders
  • Advanced Microsoft office skills
  • Understanding technical background
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    11-50 employees
    Caxias do Sul, RS, BR
    Website
    Specialist- Technical Support Administrator at Nordex | Renata