Manager, Commercial Funding (Vehicle)

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for:

· Medical, dental, and vision plans with no-cost and low-cost options

· Annual employer HSA contribution

· 401(k) matching and immediate vesting

· Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:

o Associate / Sr. Associate: $350

o Manager / Sr. Manager: $600

o Director: $800

o Executive Director: $900

o VP or Above: $1,000

· 100% employer-paid life and disability insurance

· No-cost health and wellbeing programs, including a gym benefit

· Six weeks of paid parental leave

· Paid Volunteer Time Off, plus a company donation to a charity of your choice

What to Expect

The Manager, Commercial Funding (Vehicle), provides operational leadership for Commercial Vehicle Finance (CVF) funding, with responsibility for day‑to‑day execution, controls, systems, and continuous improvement within Commercial Finance Operations. This role leads and develops a team of commercial funders, driving funding efficiency, quality, and a strong dealer experience through clear priorities, performance management, and process optimization. In addition, this role will strategize and operationalize as a subject matter expert for funding systems, controls, reporting, and policies, and the development of CVF funding capabilities on the ALFA platform. Partners cross‑functionally with underwriting, sales, servicing, and IT to streamline workflows and enhance system capabilities.

What You Will Do

1. Funding Operations, Controls, and Dealer Experience

· Provide day-to-day operational leadership for CVF funding/booking activities to meet service level expectations, quality standards, and regulatory requirements.

· Establish and communicate clear daily/weekly priorities; balance pipeline, exceptions, and resourcing to optimize funding cycle time and throughput.

· Ensure accurate validation of documentation, stipulations, and booking requirements; enforce operational controls to reduce risk, rework, and exceptions.

· Drive a strong dealer experience through timely communications, issue resolution, and consistent funding guidance aligned to policy.

2. Funding Systems Strategy and System Capability Development

· Serve as the CVF funding subject matter expert (SME) for systems, controls, workflow design, reporting needs, and funding policy translation into system rules.

· Partner with IT, vendors, and business stakeholders to define requirements and support design, testing, implementation, and adoption of enhancements to the ALFA platform from the funding/booking perspective.

· Identify best practices and friction points in the end-to-end funding process; recommend solutions that streamline workflows, improve controls, and enhance user experience.

· Support release planning and change management by coordinating UAT, training readiness, communications, and post-implementation monitoring to ensure stable performance.

3. Reporting, Controls Monitoring, and Continuous Improvement

· Create, validate, and monitor funding reporting (e.g., volumes, cycle times, exception rates, aging/backlog, rework drivers) and ensure data integrity and consistent methodology.

· Analyze trends and root causes; present insights and recommendations to leadership to drive measurable process improvements and stronger operational controls.

· Track and report progress against initiatives, action plans, and service level performance; escalate risks and propose mitigation when targets are at risk.

4. Cross-Functional Partnership, Policy/Procedure, and Training

· Partner cross-functionally with underwriting, sales, servicing, collections, and IT to streamline end-to-end workflows, improve handoffs, and close process gaps.

· Develop, maintain, and operationalize funding policies, procedures, job aids, and controls; ensure consistent application across the team and alignment with compliance requirements.

· Deliver training and communications to internal teams and, as applicable, dealers/partners regarding process changes, system updates, and funding requirements.

5. Lead, mentor, and develop team members by providing direction, performance feedback, and support to ensure effective collaboration, professional growth, and achievement of organizational and personal goals.

What You Will Bring

· Minimum 5–7 years’ experience in finance operations (funding/booking, documentation validation, servicing/operations, credit/collections) in a high-volume, deadline-driven environment (e.g., captive finance company, bank, or similar).

· 0-2 years of people leadership and/or leading large projects, process improvement, controls, or system implementation initiatives.

· Experience delivering a strong dealer/customer experience, resolving escalations, and partnering cross-functionally (Underwriting, Sales, Servicing, IT).

· Commercial vehicle finance experience preferred.

· ALFA and/or Daybreak system knowledge preferred.

· Bachelor’s degree in Business, Finance, Operations, or related field or equivalent relevant work experience.

· Working knowledge of loan/lease funding and booking, documentation and stipulations, and operational risk/controls.

· Knowledge of applicable federal/state requirements impacting commercial lending/funding/documentation (as applicable to the role and jurisdiction).

· Understanding of end-to-end commercial finance workflows and handoffs (Underwriting → Funding → Servicing).

· Ability to set priorities and manage throughput to deliver cycle time, quality, and service level results.

· Ability to successfully manage, train, develop and mentor direct reports.

· Strong process improvement and problem-solving skills (root cause analysis, control design, standard work).

· Strong reporting and metrics skills (define KPIs, build/interpret reports; strong Excel).

· Ability to translate operational needs into business requirements and partner effectively with IT/vendors (requirements, UAT, release/change management).

· Clear written and verbal communication; effective stakeholder management across functions and with external partners (dealers).

· Strong interpersonal skills to work in a team environment and build relationships with internal and external stakeholders.

· Ability to operate effectively in a fast-paced environment with competing priorities and tight deadlines.

· Ability to make sound decisions using data, policy, and risk awareness; escalate issues appropriately.

· Ability to influence without authority and drive adoption of process/system changes.

· Proficient in Microsoft Office Suite including advanced Excel skills.

Work Environment

Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). 

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected].