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Job Description
Functions & Duties
• Develop and execute customer-specific business plans to achieve weekly quotas and annual growth targets.
• Manage and grow a portfolio of key accounts, ensuring target volumes and revenues are met.
• Build relationships across all decision-making levels within customer organizations to establish long-term partnerships.
• Identify and qualify business opportunities across all company products, prioritizing high-potential accounts (e.g., customers moving >250 TEUs annually).
• Monitor account profitability, ensure timely payments, and align pricing and services with company strategy.
• Conduct in-person customer visits weekly, spending 50% or more of the week outside the office engaging with clients.
• Utilize travel and entertainment budgets to strengthen relationships while adhering to corporate policies.
• Execute cold calls quarterly to expand the customer base and onboard new accounts.
• Lead negotiations for major contracts and opportunities, ensuring alignment with company goals.
• Follow up on customer meetings with actionable outcomes, such as correspondence or next steps.
• Prepare and submit weekly reports, including:
• Expense Reports
• KPI Territory Reports (sales performance, market trends, customer feedback)
• Analyze account performance and market trends, providing actionable insights and recommendations.
• Maintain accurate CRM data and ensure timely updates.
• Respond promptly to communications:
• Urgent: within 24 hours.
• Non-urgent: within 24 hours.
• Sales leads: acknowledgment within 1 day, follow-up within 3 days.
• Maintain availability for urgent matters
• Regularly update voicemail and email announcements to reflect availability.
• Act as the primary contact for assigned accounts, facilitating communication between customers and internal teams.
• Work with BD Sector Leaders, Executive Sponsors, and management to align account strategies with company objectives.
• Attend weekly sales meetings to review budgets, business plans, and account performance.
• Share meeting results and updates with upper management to ensure transparency and alignment.
• Develop and execute customer-specific business plans to achieve weekly quotas and annual growth targets.
• Manage and grow a portfolio of key accounts, ensuring target volumes and revenues are met.
• Build relationships across all decision-making levels within customer organizations to establish long-term partnerships.
• Identify and qualify business opportunities across all company products, prioritizing high-potential accounts (e.g., customers moving >250 TEUs annually).
• Monitor account profitability, ensure timely payments, and align pricing and services with company strategy.
• Conduct in-person customer visits weekly, spending 50% or more of the week outside the office engaging with clients.
• Utilize travel and entertainment budgets to strengthen relationships while adhering to corporate policies.
• Execute cold calls quarterly to expand the customer base and onboard new accounts.
• Lead negotiations for major contracts and opportunities, ensuring alignment with company goals.
• Follow up on customer meetings with actionable outcomes, such as correspondence or next steps.
• Prepare and submit weekly reports, including:
• Expense Reports
• KPI Territory Reports (sales performance, market trends, customer feedback)
• Analyze account performance and market trends, providing actionable insights and recommendations.
• Maintain accurate CRM data and ensure timely updates.
• Respond promptly to communications:
• Urgent: within 24 hours.
• Non-urgent: within 24 hours.
• Sales leads: acknowledgment within 1 day, follow-up within 3 days.
• Maintain availability for urgent matters
• Regularly update voicemail and email announcements to reflect availability.
• Act as the primary contact for assigned accounts, facilitating communication between customers and internal teams.
• Work with BD Sector Leaders, Executive Sponsors, and management to align account strategies with company objectives.
• Attend weekly sales meetings to review budgets, business plans, and account performance.
• Share meeting results and updates with upper management to ensure transparency and alignment.