Job Description
At ALS, we encourage you to dream big.
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
ALS is proud to be one of New Zealand’s most dynamic commercial analytical testing laboratories. We serve clients across a diverse range of market sectors including honey, dairy, food production, research, and environmental testing services. We leverage state of the art equipment to support our clients across New Zealand, Australia and across 70 countries seeking our expert analysis.
ALS Food & Environmental NZ, based at Ruakura Research Centre in Hamilton.
We are looking for our newest team member to join the well-established Laboratory.
The Role:
We’re looking for a dedicated, full-time Sample Receipt Officer to join a supportive team with a strong focus on client services and teamwork to ensure successful submission of samples for our laboratory.
Leveraging your strong customer service skills and attention to detail, you'll engage with internal and external stakeholders via phone and email, with a commitment to exceeding client expectations.
This is a Fixed-Term covering Parental Leave. The working schedule will be Monday to Friday 08:30-17:00.
Responsibilities will include but are not limited to:
Build and maintain strong client relationships whilst ensuring prompt, professional communication and effective resolution to queries.
Receive samples from clients and couriers; sort and label a variety of food samples with strong accuracy.
Register samples into the Laboratory Information Management System (LIMS) for lab analysis.
Collaborate with internal and external stakeholders to ensure successful sample submissions.
Market ALS services and assist them with method selection and technical guidance.
Perform investigations as needed.
Monitor and prioritise laboratory projects.
The Essentials
Strong attention to detail and commitment to quality.
Excellent communication, organisational and time management skills.
Client-focused attitude and quality service.
Planning and project monitoring skills.
Proficient in numerical and office software.
Team-oriented with good problem-solving abilities.
Experience with Laboratory Information Management Systems is a plus.
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.