Automotive Internet Parts Customer Service Representative

VIP Automotive Group of Long Island

📍 Long Island, NY | Full-Time
🕘 Monday–Thursday | 9:00 AM – 5:00 PM
Friday | 9:00 AM – 3:00 PM
Weekends| 2 hours required remotely
(Some flexibility required during peak order volume periods)

Salary - $70,000 - $90,000 (inclusive of base & commission and bonuses)

Join One of Long Island’s Leading Automotive Groups

VIP Automotive Group of Long Island is actively hiring an experienced Automotive Internet Parts Customer Service Representative to support our growing OEM automotive e-commerce operations.

If you have dealership parts experience, automotive e-commerce knowledge, and strong customer service skills, this is an opportunity to join a stable, high-volume operation with long-term career growth potential.

At VIP Automotive Group, we are known for exceptional leadership, a customer-first culture, and promoting from within. We provide a professional environment where motivated employees can build rewarding long-term careers.

Automotive Internet Parts Customer Service Representative Responsibilities

As an Automotive Internet Parts Customer Service Representative, you will manage online automotive parts orders from start to finish while providing exceptional support to retail and wholesale customers.

Daily Responsibilities Include:

• Process and manage online automotive parts orders from order placement through fulfillment
• Verify OEM part numbers, pricing, quantities, availability, and shipping information
• Resolve customer concerns involving:
  • Wrong parts
  • Damaged shipments
  • Lost packages
  • Delayed deliveries
  • Backorders
• Coordinate with warehouses, vendors, shipping carriers, and dealership teams
• Handle cancellations, exchanges, refunds, reshipments, and order modifications
• Support high-volume automotive e-commerce operations
• Respond to customer inquiries via phone and email
• Provide automotive parts quotes and product information
• Assist Level 1 Customer Service Representatives with escalated or complex cases
• Maintain detailed documentation of orders, customer communication, and resolutions
• Deliver professional written communication in a fast-paced, email-heavy environment
• Generate revenue through proactive customer follow-up and lead response efforts

Automotive Parts Experience Required

This is NOT an entry-level customer service position.

Qualified candidates should have prior experience working in:

• Automotive dealership parts departments
• OEM automotive parts operations
• Automotive e-commerce parts sales
• Online automotive parts fulfillment

Qualifications

Preferred Qualifications:

• 2+ years of automotive parts experience
• OEM automotive parts knowledge strongly preferred
• Experience with online order fulfillment and shipping workflows
• Ability to multitask in a high-volume environment
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Experience handling customer escalations and problem resolution

Experience With The Following Systems Is A Plus:

• Revolution Parts
• CDK
• Ship Station
• Dealer management systems (DMS)
• Automotive e-commerce platforms

Why Join VIP Automotive Group?

✅ Established and growing automotive dealership group
✅ Stable Monday–Friday schedule
✅ Opportunity for advancement and internal growth
✅ Collaborative and professional work environment
✅ High-responsibility role with ownership and accountability
✅ Work with multiple OEM automotive brands
✅ Long-term career opportunity within a successful dealer group

Apply Today

If you are an experienced automotive parts professional looking for a career with growth potential, we encourage you to apply today.

VIP Automotive Group is an equal opportunity employer committed to creating an inclusive workplace for all employees.