Customer Service Representative
Job Description
If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to Customer Service Representativein Eaton’s Electrical Business, based in Shenzhen City, China. Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.
What you’ll do:
IU Customer Service Representative is responsible for providing high-quality customer support to inter-unit clients globally. This role involves handling customer inquiries, resolving issues efficiently, and ensuring customer satisfaction while maintaining strong communication across different time zones and cultures.
- Order Management & Delivery Tracking
Process and manage customer orders (EDI/email) with accurate SAP system entry; monitor order execution and delivery status, coordinate shipment plans, and communicate key changes in a timely manner. - Cross-functional Coordination & Forecast Management
Collaborate with internal teams (production, planning, logistics, technical) to ensure on-time delivery and accurate documentation; support forecasting, data analysis, reporting, and overall business operations. - Customer Communication & Issue Resolution
Respond promptly to customer inquiries via email, phone, and online channels; understand customer needs, provide product and order updates, and ensure efficient issue resolution with end-to-end follow-up to achieve customer satisfaction."
Qualifications:
- Bachelor’s degree or equivalent in Sales Support, Customer Service, Supply Chain Management, International Trade or business-related areas.
- 5 + years’ experience in Customer Service, Supply Chain, Logistics field, preferably in an international or cross-border environment.
- Proficiency in Microsoft Office and SAP (or equivalent ERP system). Power BI or Data Analysis Tool experience is a plus.
- Excellent written & verbal communication skills in English.
- Strong problem-solving and conflict resolution skills.
- Good interpersonal and cross-cultural communication abilities, able to communicate effectively and patiently during business-to-business transactions.
- A good team player with excellent organization and coordination skills.
- Attention to detail.
- Must be a self-motivated person with the ability to handle multiple tasks simultaneously.
At Eaton, we don’t just want to offer you a job, but a journey and experience. Our goal is to give you the space to find that sweet spot where your passion meets purpose.