Job Description
Customer Service Officer (CSO)
Okemah, OK
LOCATION
Onsite Position
402 W. Broadway, Okemah 74859
HOURS
Full time
M-F, 8:00a.m. - 5:00p.m.
SUMMARY
The CSO is responsible for Branch Management, Personnel Administration, Human Resources, Sales and Service of Bank Products, Operational Compliance, Operational and Sales Support, Financial Reporting, Accounts Payable, Building and Grounds Maintenance, Community Involvement, Departmental Support, and Special Projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BRANCH MANAGEMENT (MULTIPLE BRANCHES)
Ensure staffing of the depository and operations function within the branch is at a level necessary to meet customer demands
Oversee, direct and organize the work of the depository and operations function
Promote a culture of high performance and continuous improvement that values learning and a commitment to quality and customer service
Ensure staff members receive timely and appropriate training and development
Practice continuous communication across all branches
Establish and monitor staff performance and development goals, assign responsibilities and hold assigned staff accountable, set objectives, establish priorities, conduct annual performance appraisals and administer salary adjustments
Ensure workflow throughout the depository and operations function is evenly distributed and reviewed on at least a quarterly basis with department supervisors and/or employees
PERSONNEL ADMINISTRATION
Ensure execution of personnel policies and procedures as set out by BancFirst are followed
Ensure execution of timely Annual and Mid-Year Performance Development Reviews
SALES AND SERVICE OF BANK PRODUCTS
Knowledge of all depository products is at a level to effectively discuss product benefits and features with customers and prospects
Ensure CSRs/Managers/Tellers are adequately trained on all products within 12 months of hire date
All customers are provided with a level of concern and consideration that exceeds their expectations whether interaction is by phone or in person
COMPLIANCE
Satisfactory or better audit reviews
All internal/external audit concerns are addressed within one week of audit reports
All reporting is submitted by dates defined
OPERATIONAL AND SALES SUPPORT
Staff meetings are held at least bi-weekly
Performance reviews are completed annually
Performance standards are reviewed quarterly with each staff member and updated as needed
Scheduling and support of CSR/Teller/Manager staff is provided on an as needed basis
FINANCIAL REPORTING
All expenses are reviewed for accuracy and documentations, initialed, and forwarded to the President within 24 hours of receipt
BUILDING AND GROUNDS
Manage relationships/agreements with external partners/vendors
All buildings and grounds are maintained at a level acceptable to management
COMMUNITY INVOLVEMENT
Assume leadership roles within in the community
REQUIREMENTS AND QUALIFICATIONS
Demonstrate excellence and expertise in the fields of financial management, administration and operations
Excellent communication skills (both verbal and non-verbal)
Live in Comanche County
Proficient project and time management skills
Knowledge of business and management principles
Sound knowledge of finance, technology and administration
Management and Leadership knowledge and experience
Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is an $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE - BancFirst is an Equal Opportunity Employer.
Diversity…Our differences enhance business performance.