Service Technician II

Job Track Description:

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Expands skills within an analytical or operational process.
• Maintains appropriate licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Works with a moderate degree of supervision.

Functional Knowledge

• Developed skills in a range of processes, procedures, and systems.

Business Expertise

• Understanding of how best teams integrate and work together to achieve company goals.

Impact

• Impacts a team, by example, through the quality service and information provided.
• Follows standardized procedures and practices and receives moderate supervision and guidance. 

Leadership

• Has no supervisory responsibilities.
• Manages own workload.

Problem Solving

• Ability to problem solve, self-guided.
• Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Monitors the equipment to ensure it is operating correctly and reports any malfunctions.
• Ensures troubleshooting issues are identified and communicated.
• Understands and follows Quality Control criteria and procedures.
• Handles set up, installation, and readiness for operation of equipment.
• Reviews all equipment components to ensure quality standards are met.
• Completes all required documentation to keep a record of the equipment maintenance.
• May need to operate a company vehicle in order to service remote devices.
• Performs recommended preventative maintenance.
• Assists and guides Level 1.
• Occasionally performs all tasks from level 1.
• Performs other duties as assigned.
• Complies with all policies and standards.

A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.