Provider Relations - Call Center Associate
Job Description
Join the Conduent Call Center Team
No Weekends – No Cold Calling
Payrate: $16-$18 per hour based on experience
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
We offer Excellent Training, Career Opportunities, a Great Culture, and Great Benefits!
Interested in supporting Medicaid Providers in Montana? Conduent has immediate openings. This is a great opportunity to learn about Medicaid Provider support and the medical eligibility and claims process!
About the Role
As a Customer Experience Associate, you will be supporting our Medicaid provider community as the first point of contact. You will answer questions concerning their accounts. You will help with their account issues while providing them with exceptional customer service.
Hours:
8:00AM – 5:00PM; Monday through Friday with the possibility of flexible hours
As a Customer Experience Associate, you will be responsible for:
Using a computerized system, respond to Montana Medicaid provider inquiries in a call center environment using standard scripts and procedures.
- Identifying customer needs, answering questions, or resolving problems
- Using the tools provided to guide you through customer conversations
- Providing customers with important information while communicating in a warm empathetic manner
- Gathering information to keep customer profiles and accounts up to date
- Verify documentation and images
- Attend scheduled staff meetings
- Complete required assigned training
- Track daily task for quality review
- Providing exceptional customer service
Communicate with team members or supervisors about any issues or discrepancies
Handle confidential information with integrity and discretion
Comply with data integrity and security policies
Perform other clerical or administrative tasks as needed
Qualifications/Skills:
- HS Diploma or GED required; some college preferred
- Experience working with Montana Medicaid is preferred
Basic computer skills and familiarity with Microsoft
- Have prior office or administrative experience
- Have an ability to communicate clearly and professionally with co-workers, clients, and providers
- Have attention to detail, grammar, and spelling accuracy skill set
- Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
- Be able to successfully pass a pre-employment screening
- Call center experience is preferred
- Knowledge of healthcare or insurance terminology is preferred
- Computer system experience with data entry and database documentation knowledge is preferred
Working for you
Here are a few good reasons in addition to competitive pay to work at Conduent:
- $16-$18 per hour based on experience (bi-weekly pay)
Paid on-the-job training
Supportive team environment
Flexible work schedule with start times ranging between 8:00AM to 8:30AM
Business casual dress code
Health, dental, and vision insurance (if full time)
Paid time off and holidays
401K and matching
Employee discount program
Full-Time employees are eligible for Dependent Care benefits that will assist with expenses from day care, after school programs or elder care programs
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16-$18.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.