Aspire Lounge Agent

Are you ready to take flight in a dynamic and fast-paced aviation industry

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually

Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  We believe that our people are what differentiates us from our competition

At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.   Job Summary As an Aspire Lounge Agent, you are the vital first impression and set the tone for each guest’s experience

Your responsibilities range from providing a warm and welcoming check-in to ensuring guests feel comfortable and informed throughout their stay

Your role encompasses a variety of tasks, including expertly making coffee, serving food and beverages, and addressing any guest inquiries or needs with a high level of customer focus

This all-rounder role will require you to work across a shift pattern aligned with airline schedules

Your adaptability and dedication are key to ensuring that each guest feels at ease and ready to relax

From the moment they arrive, you will be their primary point of contact, offering support and creating a pleasant atmosphere

This position demands excellent communication skills, a keen eye for detail, and a genuine passion for delivering exceptional service

By excelling in these areas, you will help create a seamless and enjoyable experience for all our guests

Your activities Consistently engage with guests in a professional manner, personalizing their experience whenever possible

Maintain cleanliness and tidiness of reception, barista station, buffet area, and amenities to ensure a pristine presentation

Engage with guests while serving a range of alcoholic and non-alcoholic drinks and guide guests to food and drink options available including knowledge of dietary and allergen information

Possess comprehensive knowledge of all Aspire Lounge brands, services, and products

Manage lounge capacity based on bookings, invitations, passenger forecasts, and traffic flow

Understand and adhere to airline contract requirements and various entry channels into the lounge

Collaborate effectively with service provider contractors and internal stakeholders as a cohesive team

Ensure accurate reporting, stock receiving, and timely billing processes

Demonstrate a customer-centric and team-oriented approach with a resilient and can-do attitude

Replenish stock levels when required

Responsible for clearing and cleaning of tables when guests vacate

Your profile Experience in delivering premium bespoke hospitality

A friendly, welcoming, and professional approach

Excellent verbal and written communication skills

Driven by the delivery of great service

Excellent organization and time management skills

Ability to multi-task and collaborate as part of a team

Able to remain calm and poised under pressure

Holds or is able to undertake RSA and Food Safety Handling Training, maintaining these qualifications diligently

What we offer On-site employee parking available

Uniforms provided

Opportunities for career advancement

Accrual of annual and personal leave

Comprehensive & paid training and ongoing support provided

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success

We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Visit our website at Swissport Careers to learn more about Life at Swissport

Join Swissport today and be part of a team that connects the world of aviation

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.