Front Desk Rooms Control

What does Exploria Resorts have to offer?  Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!

 

Rooms Control

Full Time

Summer Bay by Exploria Resorts 

 

Responsibilities and Duties:

• Will be responsible for processing stay overs and room moves every morning to include sending the list via email to housekeeping and engineering.
• Will be responsible for the reporting and communication of the consecutive stays.
• Change room assignments for pre-registered guests to ensure if possible they are moved to clean/available inventory and contacted when the unit is available.
• Work with the Vacation Concierge Team to ensure all their arrivals are clean, registration cards are printed and guest keys made.
• Communicate with Revenue Management regarding assignment issues.
• Maintain knowledge of the resort events & hours of operation.
• Make sure files are kept up to date to include the Vacation Concierge Daily Log, Room Move Log, AM Reports and Early Out Log.
• Promote goodwill by being courteous, friendly and helpful to guests, managers and team members.
• Assists guests with issues and complaints, with empathy and focus on guest satisfaction. Use supervisor support when needed.
• Must maintain a professional appearance and be in compliance with resort uniform policy. Must be in compliance with hygiene policy as addressed in the employee handbook.
• Settles guests' account through credit card or cash payments.   Ensures that billing is accurate and makes necessary adjustments with a computerized system. Must maintain compliance with resort policy relating to cash handling.
• Provides guests with assistance at the Front Desk during the check-in and check-out process. Follows established procedures for both registration and departure.
• Assist with other duties occasionally assigned by management.
• Keep office neat and presentable at all times.
• Must maintain a good working knowledge of the following items and procedures.

Qualifications and Skills:

• Be well versed in proper etiquette and telephone protocol.
• Assign ready units to pre-registered guests.
• Be able to learn diverse tasks and administer multiple tasks.
• 1 to 2 years in customer service preferred.
• Must have exceptional communication skills.
• Must be able to work a flexible schedule including nights and weekends

 

Physical Demands:

• Frequent walking and standing

 

 

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