Compliance & Risk - AVP of Compliance

GENERAL SUMMARY OF DUTIES: Work directly with clients as a Compliance Officer type of role, overseeing and providing input on their overall CMS Program. Consult for our compliance clients to confirm compliance with Company policies and procedures; to identify opportunities for process and control improvements; and to confirm the accuracy and completeness of Mortgage Compliance Programs to maintain compliance. Oversee communication being provided to clients through the helpdesk. Support Federal Policies and help improve and create Compliance Procedures as needed. SUPERVISION RECEIVED: Reports to the SVP of Compliance and Risk ESSENTIAL FUNCTIONS: Having an important relationship with our clients, including exam assistance, supporting investor renewals and approvals by answering compliance questions, guidance to the clients regarding necessary workflow changes or procedure assistance. Handle escalations of compliance related helpdesk tickets specific to the clients you represent. Attend meetings necessary per the client’s request to add compliance input as needed. Be involved in internal projects concerning compliance matters for clients. Be comfortable making recommendations to clients regarding their workflows, assist with the clients change management program. Have the ability to think big picture for clients CMS program and help the clients to put processes in place to mitigate risks. Assist the team with maintaining Federal Policy templates, Quality Control Plans, Information Security Plans and standard compliance procedures for clients as needed. Develop and maintain a good working relationship with Clients and Company personnel. Perform other duties as assigned or as necessary. PERFORMANCE REQUIREMENTS: Must have a strong understanding of all matters of mortgage compliance and apply critical thinking in most situations. Must have strong research and writing comprehension skills. Experience with writing policies, procedures is a plus. Experience with standard compliance audits and exams is desired. Demonstrated knowledge and understanding of audit and risk management terminology to communicate information and to explain potential exposure, consequences, and answer questions customers may have. Knowledge of our client’s compliance policies and procedures. Ability to apply policies and procedures to solve everyday issues.  Ability to create, compose, edit, and deliver written materials. Polished interpersonal skills.  Excellent verbal and written communication skills. Ability to quickly develop strong internal and external working relationships. Ability to respond to common inquiries or complaints from clients, consumers, regulatory agencies, or management. Ability to maintain a working relationship with external auditors.  Ability to effectively present information to Clients and VP of Compliance. Knowledge and appreciation of business concepts and requirements.  Ability to develop and prepare business analysis and plans. Performs duties that require strong comprehension, analytical, research, composition, communication, and organizational skills.  Ability to exercise initiative, problem-solving and decision-making skills.  Ability to work in a fast-paced environment and handle multiple projects simultaneously to meet critical deadlines. Ability to travel, when applicable. Must be self-motivated and positive team member with effective communication and client relations skills.  Knowledge of computer systems and applications. Ability to process computer data and to format and generate reports. Demonstrated proficiency in word processing and spreadsheet programs to complete required reports and records assigned. TYPICAL PHYSICAL DEMANDS: Requires ability to travel, approximately 0% to 20%.  (Travel can be for weeklong intervals.) Some bending, stooping, and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Extensive data input and required ability to sit for long periods of time. Regular and consistent attendance on the job is an essential function. TYPICAL WORKING CONDITIONS: Occasional evening or weekend work in addition to a standard M-F 9-6 EST work schedule. EDUCATION AND EXPERIENCE: Leadership experience is desired, must have the ability to coach and encourage team members to maintain SLA’s while delivering high quality results. Minimum of five years’ relevant experience, in a mortgage compliance role. Strong background in Regulatory Mortgage Compliance with the ability to cite regulations as needed. Experience with reporting time in Paylocity and in ticketing system, ConnectWise.