Senior Group Manager - Operations - REF100677W_2026245012 - BFS

Manage large teams and hold accountability of Engagement Delivery● Primarily should have FinCrime experience and handling Banking clients● Accurate periodic Reporting & drive governance● End to End Stake Holder management ● Detailed Knowledge of PEP Screening/Negative News Screening/KYC/SOF/ML/CDD/EDD/Sanctions/Fraud Investigations● Understanding of Financial Crime Policies and Documentations, knowledge on basic banking terminologies, Onboarding/Compliance/AML/TM/KYC experience● Prior experience into managing people and teams across a 24/7 operation● Fundamental understanding of MS Office tools & Reporting● Assist in management of the work flow on a day-to-day basis, increasing operational quality/efficiency by providing improvement suggestion for front & back office support to all departments ● In line with set KPI and performance objective maintain 100% accuracy and error-free work● ACAMS/CFCS/ICA/CFE Certification or any other Financial Crime certifications, desirable Reporting To: General Manager● Overall experience of 10-14 years into Financial Crimes/CDD/EDD/Due Diligence/Investigations PEP Screening/Negative News Screening/AML/TM/KYC desirable ROLE REQUIREMENTSPlease note your job and role title may be changed subject to operational requirements.KeyAccountabilities Key Activities / Decision AreasAdherence to Regulations ✔ Follow banking regulations & guidelinesOperational ✔ Liaise with regulatory, legal and banking regulation as per requirement✔ Ensure that daily, weekly and monthly tick lists are effectively maintained and the commitments towards our internal and external customers are met according to Service Level Agreement (SLA’s)✔ Ensure all activities are carried out as per the agreed SLAs and in case of exceptions, beneficiaries are advised accordingly.✔ Manage the work flow efficiently with the resources available without compromising on the risk and services.✔ Ensure escalation of any identified risk and suggest and implement mitigating actions and controls to safeguard the financial institution✔ Ensure timely and effective communication is maintained with Internal as well as external customers taking utmost care in protecting the reputation of the financial institution✔ Identify risk and nature of issues and inquiries arising repeatedly. Ensure to escalate these identified risks to the Supervisor / Line Manager / Department Head within the Unit and be a part of the team designing the mitigating factors✔ Review periodically the staff job functions and ensure that all staff within the unit is fully aware of all the process which would facilitate job rotation✔ Maintain professionalism and effective communication with colleagues within the Unit and all other Departments ✔ Adhere to your individual duties and responsibilities and support the team to deliver service excellence✔ Ensure all staff are able to deliver the tasks assigned including on the job, technical & soft skill training and development✔ Ensuring all volumes, as expected are completed by end of the day✔ Volume – 100% of the target✔ Quality – As Specified by ClientWorking ✔ 24/7 environment✔ Weekend workingMaintain and Record Keeping ✔ Ensure that all documentation is up to date

Post Graduation