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Homeowner Liaison
Santa Rosa Beach, FL, 32459, USPosted 6 months ago
Full-timeonsite
Job Description
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Homeowner Liaison
Southern Holiday Homes – Santa Rosa Beach, FL
Full-time | On-site
Full-time | On-site
Southern Holiday Homes, a leading luxury vacation rental management company along Florida’s Emerald Coast, is seeking a detail-oriented and personable Homeowner Liaison to support our homeowners and ensure exceptional service. This role reports directly to the Owner Relations Manager and acts as the main point of contact for homeowner inquiries, requests, and communications.
About Southern Holiday Homes
We manage some of the most exclusive vacation properties along 30A and the surrounding Gulf Coast. Our mission is to provide outstanding hospitality, seamless communication, and peace of mind to both guests and homeowners.
Position Overview
The Homeowner Liaison ensures every homeowner receives prompt, professional, and personalized support. This role is perfect for someone who thrives in a customer-focused environment, has strong organizational skills, and enjoys building relationships.
Key Responsibilities
- Serve as primary point of contact for homeowners regarding reservations, property updates, and special requests.
- Coordinate with internal teams (property management, maintenance, housekeeping, and guest services) to address homeowner needs promptly.
- Maintain accurate records of homeowner communications and requests.
- Follow up on ongoing homeowner issues to ensure timely resolution.
- Support the Owner Relations Manager with projects, reporting, and administrative tasks.
- Ensure all communications reflect Southern Holiday Homes’ high standards of professionalism and hospitality.
Qualifications
- 1–3 years of experience in customer service, hospitality, or property management preferred.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to manage multiple priorities.
- Tech-savvy; experience with property management software (e.g., Hostaway, Breezeway) is a plus.
- Professional, personable, and proactive in resolving issues.
- Team-oriented with a commitment to providing exceptional homeowner experiences.
What We Offer
- Competitive salary based on experience
- Paid time off and company holidays
- Opportunities for growth within a fast-expanding organization
- Supportive, collaborative team environment
How to Apply
If you enjoy building relationships and providing outstanding service to homeowners, we’d love to hear from you. Please submit your resume and a brief cover letter explaining why you’re the right fit for Southern Holiday Homes.
📍 Location: Santa Rosa Beach, Florida
🌐 Learn more: southernholidayhomes.com
🌐 Learn more: southernholidayhomes.com