Senior IT Support Engineer

We are seeking an experienced IT professional to join our team as a Senior IT Support Engineer. This role is responsible for leading complex technical support and operational initiatives across endpoints, networks, SaaS platforms, A/V systems, and technology services. The ideal candidate combines advanced troubleshooting expertise with strong customer service, vendor management, and process improvement capabilities.

This position serves as a trusted advisor to stakeholders by translating technical concepts into actionable recommendations, optimizing technology services, and driving continuous improvement across IT operations. The role also includes mentoring junior team members, and implementing scalable solutions that enhance system reliability, service delivery, and efficiency.