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Job Description
Job Id:
2324
# of Openings:
1
Pay Range: $55,560 - $83,340 per year
At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).
MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!
MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!
We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included!
Apply today to become a part of our dynamic team!
- Competitive Pay
- Advancement Opportunities
- Medical, Dental & Vision Insurance
- HSA Account w/Company Contribution
- Pet Insurance
- Company provided Life and AD&D insurance
- Short-Term and Long-Term Disability
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Employee Referral Bonus Program
- Social Recognition Program
- Employee Engagement Opportunities
- CALM App
- 401k (with a matching program) / Roth IRA
- Company Discounts
- Payactiv/On-Demand Pay
- Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
The Manager, PAP Resupply is responsible for overseeing the PAP Replenishment programs and manage team members to execute the program efficiently. This role is accountable for team performance, workflow execution, and early identification of process or system breakdowns that impact patients, revenue, or service levels.
Responsibilities and Duties:
- Own daily PAP resupply operations, including work queues, call volume, order processing, and backlog management.
- Monitor real-time metrics (orders, calls, error rates, SNAP status) and take immediate corrective action when performance trends fall below expectations.
- Identify breakdowns in systems, processes, or handoffs and escalate with clear root-cause analysis and recommended solutions.
- Set and reinforce clear daily, weekly, and monthly performance expectations aligned to productivity, quality, and patient experience goals.
- Actively monitor individual and team performance, including accuracy, documentation, and customer interactions.
- Deliver ongoing coaching, feedback, and corrective action to address performance gaps and reinforce accountability.
- Conduct regular one-on-ones focused on results, barriers, and development.
- Track error trends, rework, and patient complaints; partner with the team to correct issues in real time.
- Serve as the primary escalation point for complex patient, payer, or operational issues.
- Partner with leadership, clinical teams, branch operations, and vendors to resolve operational barriers.
- Provide leadership with clear visibility into risks, trends, and improvement opportunities using data and examples.
Qualifications:
Education: College degree preferred, High School diploma required
Experience/Knowledge/Skills/Physical Requirements:
- Minimum of one (2) year of progressive management experience.
- Experience in Healthcare Related Field preferred
- Experience leading teams in a high-volume, metrics-driven environment.
- Strong performance management, coaching, and accountability skills.
- Proven ability to identify operational breakdowns and drive corrective action.
- Excellent communication, prioritization, and problem-solving skills.
Pay Range: $55,560 - $83,340 per year
Apply for this Position