IT ServiceNow Developer III

Overview

: Ever wonder who brings the entertainment to your flights

Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay

Within our company’s history spanning over 40 years, you will have stability, career growth opportunities, and work with some of the brightest minds in the industry

We are committed to fostering a diverse and inclusive culture that helps our organization thrive

We seek diversity across background, culture, gender, ways of thinking, skills, and more

If you want to learn more

, visit www.panasonic.aero

For a full listing of open opportunities, visit www.panasonic.aero/join-us/

The Position: The Mid-Level ServiceNow Developer (CRM) is responsible for configuring, customizing, and supporting ServiceNow CRM/CPQ solutions

This role focuses on implementing workflows, integrations, and enhancements to meet business

The developer will work closely with senior team members and business stakeholders to deliver quality solutions and ensure platform stability

Key

: Configure and customize ServiceNow CRM/CPQ modules (Leads, Accounts, Contacts, Opportunities, Quotes)

Develop and maintain CRM workflows, business rules, client scripts, and UI policies

Assist in integrating ServiceNow CRM with external systems using REST/SOAP APIs and IntegrationHub

Perform data imports and updates for CRM entities using transform maps and import sets

Create and maintain CRM dashboards and reports for business stakeholders

Collaborate with QA and business teams during testing and deployment phases

Troubleshoot and resolve CRM-related issues in a timely manner

Document technical configurations and maintain version control using update sets

Participate in Agile ceremonies and contribute to sprint planning and backlog refinement

What We’re Looking For: Proficiency in ServiceNow CRM/CPQ configuration and customization

Strong understanding of ServiceNow scripting (JavaScript, Glide API)

Experience with ServiceNow workflows, business rules, and UI policies

Basic knowledge of REST/SOAP integrations and IntegrationHub

Familiarity with ServiceNow reporting and dashboard creation

Understanding of ACLs and role-based access controls

Ability to troubleshoot and resolve technical issues effectively

Good communication and collaboration skills within cross-functional teams

Bachelor’s degree in Computer Science, Information Systems, or related field

Approximately 5 years of IT experience, with at least 3 years in ServiceNow development

ServiceNow Certified System Administrator (CSA) preferred

Experience with CRM or CPQ modules is highly desirable

Familiarity with Agile development methodologies

Our Principles: Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude What We Offer: At Panasonic Avionics Corporation, we recognize that our people are the foundation of our success

We offer a competitive, comprehensive, and flexible

program designed to support our employees’ professional growth, well‑being, and work‑life balance

REQ-148962