Job Description
- Uses software to process registrations for a variety of recreational programs. Conveys information regarding class details and scholarships. Accurately performs cash handling duties while operating a point of sale system to process fees and reconciliation. Provides customer service and answers questions about programs for all guests and assists with program registration.
- Supports program coordinators with a variety of tasks, including room reservations, class cancellations, refunds, class roster printing, room set up and clean up. Sets up/takes down equipment as needed and any other specific projects as assigned.
- Oversees and monitors activities to ensure a safe environment for patrons and staff.
- Performs light janitorial tasks and opens/closes building. Evening/weekend building supervisor.
- Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. Work is performed under general supervision.
- Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.
- One year of experience working with the general public, answering phones and handling cash.
- Customer service techniques.
- Cash handling procedures.
- Basic addition and subtraction.
- Interact with the general public and co-workers in a friendly and professional manner.
- Provide a high level of customer service.
- Display an attitude of cooperation and work harmoniously with all levels of city employees, the general public and other organizations.
- Communicate effectively in the English language at a level necessary for efficient job performance.
- Complete assignments in a timely fashion.
- Understand and comply with all rules, policies and regulations.
- Maintain prompt and regular attendance.
- Perform all essential and marginal functions as assigned by an authorized employee, supervisor and/or manager with or without a reasonable accommodation.
- One year of experience in customer service.
Applicants must be able to pass:
- City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
Physical Efforts
While performing the duties of this job the employee is occasionally lifting/carrying up to 50 pounds. Also, the employee is occasionally pushing/pulling up to 50 pounds. The noise level is frequently moderate. Work includes sensory ability to talk, hear and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand and walk. Position requires hand/finger dexterity.
Working Environment
- The work environment will include inside conditions and outdoor weather conditions. Work includes protected exposure to bodily fluids and chemicals.
- This position works: occasional evenings and weekends
