OLO Delivery Coordinator
Job Description
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Why we need this role
Responsible for order placement, coordination activities, and internal handling associated with OLO (Other Licensed Operators) coordination operations. As part of OLO coordination tasks, collaborate with various internal departments to submit requests to carriers and carry out coordination activities in line with customer requirements. Additionally, accurately and promptly record and update (including deletions of) handled information in internal databases.
What you will do
- Order Management
- Place and cancel orders for circuits and related services with various carriers
- Submit requests to lease and terminate in-building cabling at data centers
- Arrange cable installation and removal within buildings with carriers and building-designated vendors
- Register, update, and delete accounts on data center portals
- Handle access requests for entry into data centers
- Coordination Activities
- Coordinate schedules with carriers, building-designated vendors, and data centers
- Conduct negotiations and confirmations with carriers and data centers
- Respond to inquiries from carriers and data centers
- Internal Operations
- Collect and analyze historical performance data
- Share information with internal teams
- Review and archive completion documents for all tasks
- Register, update, and delete request details in internal systems
- Verify invoice details from carriers and data centers and register them in the system
- Perform regular data cleansing of system information
- Participate in regular meetings
What we're looking for
- Must haves:
- Excellent communication skills
- Native-level Japanese proficiency (N1 level)
- Experience in customer-facing roles with Japanese corporate clients, conducted in Japanese
- Basic skills in document creation and data handling using Microsoft Excel, Office 365, and PowerPoint
- Ability to work from a customer-centric perspective
- Ability to identify challenges and proactively take action to resolve them in order to achieve goals
- Strong team player with a collaborative mindset
- Comfortable working in an English-speaking environment (no aversion to English)
- Nice to haves:
- Preferably 3+ years of customer-facing experience in the telecommunications industry
- Preferably hands-on experience in data centers with fiber installation and network setup (Layer 1–Layer 2)
- Basic knowledge of telecommunications
- English language proficiency
What we offer you:
Looking to make a mark?
At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.
Instead, we employ people we trust, who come together across the globe to create intelligent solutions.
Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.
We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.
Diversity and inclusion
- Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
Most recently we have:
- Signed the UN Women Empowerment Principles which guide our Gender Action Plan
- Trained 60 (and growing) Colties to be Mental Health First Aiders
- Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.
Benefits
Our benefits support you through all parts of life, for both physical and mental health.
- Flexible working hours and the option to work from home.
- Extensive induction program with experienced mentors and buddies.
- Opportunities for further development and educational opportunities.
- Global Family Leave Policy.
- Employee Assistance Program.
- Internal inclusion & diversity employee networks.
A global network
- When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.