Manager, ATM Operations and Experience
Job Description
About MCU:
At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.
Our Mission:
To help hard-working New Yorkers build better tomorrows
Our Vision:
Be New York's most loved financial institution by helping our members build their best financial futures
Overview: The ATM Operations and Experience Manager is responsible for the overall management, performance, and security of MCU’s ATM network. This role ensures operational excellence, regulatory compliance, and member satisfaction by overseeing daily ATM activities, vendor relationships, and strategic initiatives to enhance ATM services.
Responsibilities:
- ATM Network Oversight
- Manage daily operations of MCU’s ATM fleet, including cash replenishment, balancing, and uptime monitoring.
- Ensure timely resolution of service issues and preventive maintenance.
- Security & Compliance
- Maintain compliance with federal, state, and MCU policies, including PCI and FFIEC standards.
- Monitor fraud activity and implement mitigation strategies.
- Vendor & Stakeholder Management
- Serve as primary liaison with ATM vendors, armored carriers, and processors.
- Negotiate contracts and enforce service-level agreements.
- Review and approve invoices accurately to ensure timely payments to vendors
- Reporting & Analytics
- Prepare and analyze ATM performance reports, transaction volumes, and downtime metrics.
- Recommend improvements to optimize efficiency and member experience.
- Strategic Planning
- Lead ATM expansion, upgrades, and feature enhancements.
- Collaborate with IT, Finance, and Branch Operations to align ATM strategy with MCU’s goals.
- Team Leadership
- Supervise ATM support staff and coordinate cross-functional efforts.
- Provide training, coaching, and performance evaluations.
Requirements:
- Bachelor’s degree in business, Finance, or related field (Master’s preferred).
- Minimum 5 years of experience in ATM operations or financial services management.
- Strong knowledge of ATM hardware/software, transaction processing, and regulatory compliance.
- Excellent analytical, communication, and vendor management skills.
- Proficiency in Microsoft Office Suite and ATM monitoring platforms
Competencies:
- Strategic thinker with a track record of innovation and results.
- Skilled in managing effective teams that default to action and accountability.
- Proven ability to build relationships across all levels of the organization.
- Committed to developing others and fostering inclusive, high-performing teams.
- Effective communicator and facilitator of change
Why you'll be a good fit:
Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following
Results - We are passionate about winning.
Agility - We proactively anticipate, respond and pivot to ensure MCU wins.
Integrity - We operate with the highest ethical standards and highest degree of honesty.
Belonging - We cultivate a culture of inclusion and teamwork.
Ownership - We take personal responsibility and hold ourselves accountable for the results.
Why You’ll Love Working Here:
The pay range for this position is between $66,300-100,800 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually.
Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.
We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.