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Job Description
- Conduct customer discovery conversations to identify operational strengths or risks, determine key implementation stakeholders, and unearth blockers while coordinating an aligned approach with Sales partners.
- Co-ordinate client implementation roadmaps by providing timelines, communication plans, and resources to guide complex user tasks, like multi-device security passkey creation, at scale.
- Partner closely with customers to steer change management efforts, proactively handling objections and addressing roadblocks while building and executing their customized rollout plan.
- Verify product adoption and policy compliance, gathering client feedback to monitor progress and address ongoing operational challenges through regular check-ins and structured troubleshooting.
- Identify technical, operational, and proactive solutions to scale global customer best practices while using analytical insights to flag potential risks to leadership.