Associate CSSC Back Office Engineer

Are you passionate about delivering technical expertise and outstanding customer service to help customers find the right water solutions? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
As our new Customer Service & Solutions Centre Backoffice Engineer, you will be providing technical quotations, product sizing guidance, and application support across multiple customer touchpoints — ensuring every interaction strengthens our customer relationships. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing
As a key part of the Customer Service & Solutions Centre (CSSC) team, you'll create impact by Delivering accurate technical solutions and seamless support that help customers select the right Grundfos products, driving satisfaction and long-term loyalty.

Your main responsibilities include:
• Provide technical assistance to customers on product sizing, applications, system solutions, accessories, installations, and pricing via phone, email, chat, and digital channels
• Follow established procedures and guidelines to prepare technical quotations and respond to routine customer enquiries accurately and promptly
• Manage and resolve technical cases through structured case management, tracking status and following up on outstanding issues
• Register all customer activities, opportunities, and master data in the global Customer Relations Management tool according to company guidelines
• Refer complex enquiries to senior staff or published resources, and suggest alternative products or services where appropriate
• Maintain up-to-date customer records using databases and computerized systems to track enquiry volumes, content, and outcomes

What makes you a great fit
Above all, you are a technically curious communicator with solid customer service skills, the ability to navigate product and application questions, and a collaborative mindset for working across functional teams.

We would also imagine that you have:
• Bachelor's or Master's degree in engineering or a related field, or equivalent work experience (0–3 years)
• Strong written and verbal communication skills in English
• Proficiency in MS Office applications and comfort working with CRM and database systems
• Solid understanding of customer service processes and the ability to follow established procedures and guidelines

Why you will love working here
We care! Day to day, you can look forward to:
• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.
Are you ready to unlock possibilities at Grundfos? Apply today!