Remote Care Coordinator

We are looking for a Remote Care Coordinator to join our Lubbock 84th team.   If you are looking for an opportunity to be a part of a growing company and industry leader, Smile Doctors is the place for you. We operate the largest national network of orthodontic clinics with locations in more than 20 states.  At Smile Doctors, we excel at providing exceptional patient care.   What We Offer Competitive salary Medical, dental, vision and life insurance Short and long-term disability coverage 401(k) plan 2 weeks paid time off in your first full year + paid holidays Discounts on braces and clear aligners for you and your family members   What You’ll Do Communicates with patients through Smile Doctors Anywhere and all digital dashboards Manages clinical protocols with Smile Doctors Anywhere with doctor Monitors dashboards, analytics and reporting to increase adoption and utilization of Smile Doctors Anywhere Collaborates with doctors and team on notifications which require immediate attention Communicates with clinic teams regarding Smile Doctors Anywhere updates and/or changes Analyzes and reviews daily reporting in Smile Doctors Anywhere and Power BI for all notifications and all other digital platforms Provides troubleshooting/technical support to patients using digital platforms What You’ll Need High School Diploma or equivalent required Bachelor’s Degree preferred Three (3) years of clinical orthodontic or dental experience required One (1) year technical support experience preferred, but not required Bilingual (Spanish) preferred but not required Intermediate knowledge of digital applications including web, email, chat, text, etc. Intermediate knowledge of principles and processes for providing outstanding customer service   This is the perfect opportunity to grow with an expanding organization! Apply today!