Job Description
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:Provide day-to-day office facilities support for a premier investment banking client in Hong Kong. Ensure seamless delivery of front-of-house and back-of-house services—including reception, mailroom, pantry, cleaning, and event coordination while maintaining high service standards, compliance, and responsiveness.
Responsibilities
Office & Front-of-House Services
Oversee daily operations of workplace, reception, mailroom, pantry, and cleaning services to ensure a professional, hygienic, and efficient workplace.
Coordinate internal events with users (e.g., meeting, town halls, client visits), including setup/teardown support.
Serve as a visible point of contact for office users and visitors; uphold the client’s corporate image through consistent service delivery.
Facilities Coordination & Compliance
Monitor office systems and service performance to ensure reliability and alignment with agreed service levels.
Validate work orders and completion reports for quality and accuracy; support billing and payment verification processes.
Ensure all services comply with the client’s internal policies and Hong Kong statutory requirements (e.g., fire safety, hygiene, waste disposal).
Conduct routine site walkthroughs and FM inspections.
Vendor & Service Provider Oversight
Liaise with approved vendors delivering cleaning, pantry, mail, and event support services.
Monitor vendor performance against service expectations and escalate issues promptly.
Support tender evaluations and contract renewals as directed by senior team members, in line with client procurement guidelines.
Emergency & After-Hours Support
Participate in a rotational duty roster (Monday–Friday) even on Public Holidays (excluded Sat & Sun) to suit i-bank business model.
Be available to receive and respond to emergency calls outside normal office hours (e.g., access issues, security alerts), coordinating immediate response as needed.
Attend typhoon duty with compensation.
Client Service & Reporting
Deliver responsive, professional service to internal stakeholders and external visitors.
Log and follow up on client feedback or service requests to resolution.
Assist in preparing inputs for weekly reports and monthly KPI tracking.
Support budgeting and cost-tracking activities as required.
6. Continuous Improvement
Identify opportunities to enhance service quality, user experience, or operational efficiency (e.g., sustainability, reducing mailroom delays, improving pantry stock management).
Key Stakeholders
Investment bank employees and executive assistant
On-site service vendors (cleaning, catering, mail, security)
Building management and property teams
Required Skills and Experience
Diploma or above in any discipline
At least 2 years of relevant experience in facilities Management
Good command in spoken and written English and Chinese
Good communication and interpersonal skills
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Location:
On-site –Hong Kong, SAR, ChinaIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.