People & Culture Business Partner – Guest Services (Contact Centre)
Job Description
Department: NAM - People & Culture (P&C)
Reports to: VP, People & Culture – NAM
Location: Vancouver, BC
Your opportunity at ARC’TERYX:
As a Business Partner, you define your role as a strategic partner for the business. The execution of this has you partnering with people leaders and team members to accomplish business objectives through the application of thoughtful, intentional, and innovative people practices.
This role will primarily be based at the new Arc’teryx Guest Services location, at 565 Great Northern Way; the role is open to a hybrid work schedule. Candidates must be eligible to work in Canada.
Meet your future team:
The NAM People & Culture Business Partner team operates in strategic partnership with the Global P&C Business Partnership, and the North America Regional business, to drive the continuous evolution of people practices and foster a culture of belonging that generates high-performance, strength-based teams, and values-based leadership. In this role, you will partner with Guest Services leaders in the application of thoughtful, intentional, and innovative people practices.
Department: NAM - People & Culture (P&C)
Reports to: VP, People & Culture – NAM
Location: Vancouver, BC
Your opportunity at ARC’TERYX:
As a Business Partner, you define your role as a strategic partner for the business. The execution of this has you partnering with people leaders and team members to accomplish business objectives through the application of thoughtful, intentional, and innovative people practices.
This role will primarily be based at the new Arc’teryx Guest Services location, at 565 Great Northern Way; the role is open to a hybrid work schedule. Candidates must be eligible to work in Canada.
Meet your future team:
The NAM People & Culture Business Partner team operates in strategic partnership with the Global P&C Business Partnership, and the North America Regional business, to drive the continuous evolution of people practices and foster a culture of belonging that generates high-performance, strength-based teams, and values-based leadership. In this role, you will partner with Guest Services leaders in the application of thoughtful, intentional, and innovative people practices.
Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.
We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.
In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:
- Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
- Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
- Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
- Family support - Parental leave top-up and a nesting period for new parents.
- Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.