Applications Management Senior Specialist

Main tasks
 

Software Development

• Engage in the planning and managing the development pipelines
• Design, develop, test new applications, and debug for fault-finding
• Develop scripts for automation and systems integration
• Design databases and regularly enhance database design for better performance
• Manage software rollouts in the market with the alignment of central teams
• Understand the existing locally developed applications and finds areas for enhancements and modifications.
• Building reliable integration layer between local and central applications and providing seamless ecosystem.
• Gather and discuss requirements with business and translate them into solutions and write operational documentation for technical authors and end users.
• Regular maintenance for systems by monitoring and correcting software defects.
• Support end users in the know-how and manage incidents in collaboration with other local and central teams. 
• Check for new technologies and platforms to introduce new possibilities and enhancements.
• Update technical knowledge and skills through all possible channels and providing new ideas
• Document high level designs for solutions requirements.
• Communicate with business owners before, during and after the project’s completion to ensure business alignment.
• Work closely with other team members to achieve team goals

Service Desk and IT support 

• Provide first line support for user support incidents.
• Handling tickets, troubleshooting cause and prioritization based on the business impact.
• Communicate with central support teams for incidents resolution
• Regular follow-ups on incidents and request tickets.
• Administrate system and user authorization.
• Provide support in general IT infrastructure.
• Provide basic network support in relation to application layer and network layer.
• Ability to steer and support the discussions with business and service providers for the best outcome.
• Software infrastructure such as OS support and database administration. 
   

IT Security

• Follow secure coding guidelines.
• Manage user authorization and authentication according to authorization matrix.
• Follow guidelines and enhance the knowledge of the security architecture.
• Ensure security by design in all applications and enhance security measures in existing applications. 
• Resolve security incidents and findings in application layer, data layer and all its supporting layers. 
• Maintain and update governance documentation for local applications, including data handling procedures, user access management, and related controls to ensure compliance 

Training and qualification

• Bachelor’s degree in Computer Science or any similar degree 

Technical knowledge

• Extensive experience in .Net and MS SQL Server
• Experience with relational databases and database design 
• Familiar with project management and agile methodologies 
• Experience in dealing with cross-functional teams
• SAP experience is a plus
• Microsoft Power Platform experience is a plus
• Cloud computing and development lifecycle knowledge is a plus
• MS Power BI experience is a plus
• ServiceNow ticketing system experience is a plus

Soft skills/individual competence

• High communication and presentation skills
• Problem solving and analysis specially in critical situations
• Breaking down and analysing issues into functional points
• Good command of English and Arabic languages

Experience

• At least 2 years in the IT field fulfilling similar tasks and responsibilities.