Job Description
Lifecycle Services is Duravant’s brand for service, our customer’s global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family. Our family of companies includes nVenia, FMH Conveyors, Key Technology, and many more. Lifecycle Services becomes a partner to our customers for equipment support and performance optimization on a global scale, with a diverse portfolio of service and support offerings. This fast-growing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization.
As a Duravant Family Company, we participate in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, we offer an excellent total rewards package that includes:
- Compensation: We offer competitive compensation
- Benefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security
- Development: We have education and training programs which include an educational assistance program
- Time Off: We offer paid holidays and paid time off
- Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results
- Values: Our values are Do What's Right, Champion Customer Success, Respond Fast, Deliver Faster, Work Together, Win Together, and Ignite What's Next.
- Culture: We are driven by our number one asset - our employees, and their successes
- Doing Good: We are active members of our community. We have several volunteer opportunities throughout the year.
The Director of Parts provides strategic, commercial, and operational leadership to Duravant’s aftermarket parts business globally within the Industrial Automation Group. The Director of Parts position is responsible for the related financial and operational performance, customer satisfaction, and staff development, including tools, policies, and strategies surrounding parts pricing, marketing, sales, and delivery. As a member of the group leadership team, the Director of Parts shares in the responsibility for leading the governance and execution of the aftermarket parts operations within each Operating Company to achieve Duravant’s overall financial and operational growth objectives.
ESSENTIAL RESPONSIBILITIES:
- Provides commercial and operational leadership for Duravant’s Industrial Automation group aftermarket parts activities globally.
- Functions as a senior member of the Lifecycle Services leadership team and participates in executive strategic planning.
- Is responsible for data analysis and continuous improvement methods utilizing sales trends, key performance indicators, competitive intelligence, and market data to achieve stated targets.
- Engages with customers on an as needed basis to drive initiatives, develop strategic relationships, and grow Duravant’s
- Responsible for developing and implementing methods to continuously grow parts revenue, increase parts margins, optimize operational efficiency, and maximize customer satisfaction for parts supply.
- Collaborates with sales on strategies and execution of parts sales as a part of service and value add products.
- Engages actively with customers across all segments to drive customer satisfaction for parts supply in support of Duravant’s brands reputation.
- Leads and develops the parts operations managers at the Operating Companies in conjunction with Operating Company Leadership.
- Manages timely reporting of all relevant and defined parts related KPI’s within the available operational systems.
- Collaborates with other departments to continuously drive improved product quality and decreased warranty expense.
- Develops and maintains cross functional relationships with engineering, marketing, sales, information technology, internal and external customers, analysts, and senior management teams to formulate and execute the strategy.
- Manages and actively engages in the development and maintenance of all systems and tools related to the aftermarket parts business globally, including pricing models, eCommerce strategy with respect to parts business, etc.
- Provides pricing guidance for all Industrial Automation parts and value add products in collaboration with other Lifecycle Services leadership
- Establishes and manages a strong working relationship and influence across the group Operating Companies, including with service leaders, account managers, technical sales.
POSITION SPECIFIC COMPETENCIES:
- Financial and Data Driven Decision Making
- Aftermarket Commercial Acumen
- Strategic Growth Mindset
- Technical and Operational Credibility
- Customer Lifecycle Orientation
- Cross Functional Leadership and Collaboration
- Communication and Presentation Proficiency
- Leveraging Technology, Systems, Tools, and Digital Enablement
- Comfortable working in a matrixed organization
- Commercial Process Discipline
POSITION REQUIREMENTS:
- Bachelor's Degree in a technical or business field/MBA preferred or equivalent work experience
- 10+ Years of work experience; 5 years in a comparable management position managing managers in an aftermarket organization
- Experience in capital equipment industry preferred
- Experience in pricing strategies and market intelligence preferred
- Strong financial acumen and accountability
- Strong business analysis, problem solving, and strategy development skills
- Ability to travel up to 30% of the time
- Strong understanding and experience in operations and logistics
- Knowledge of manufacturing and engineering processes
PHYSICAL REQUIREMENTS:
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Frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls. On occasion, may be required to climb and work in high places, stoop, bend or reach above the shoulders. The incumbent must occasionally lift, push, or pull up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
ADDITIONAL INFORMATION: Duravant is a global engineered equipment company with an over 100-year operating history. Through our portfolio of operating companies, we deliver trusted end-to-end process solutions for customers and partners through engineering and integration expertise, project management and operational excellence. With worldwide sales distribution and service networks we provide immediate and lifetime aftermarket support to all the markets we serve in the food processing, packaging and material handling sectors. Duravant’s market-leading brands are synonymous with innovation, durability and reliability. |