Job Description
The Concierge is responsible for the guest/owner experience from pre-arrival, communication, coordination, delivery including follow-up of guest requests. The Concierge is responsible for promoting a positive, friendly, welcoming and “at your service” environment daily. This individual will make recommendations based on preferences, vendor relationships and local area. They will ensure timely distribution and booking of itinerary plans for guest stays. The Concierge will ensure proper setup of pre-arrival arrangements. This individual will acknowledge each guest with a smile and warm greeting while using pre-established guidelines. This person will be responsible for the overall guest / owner experience and is empowered to handle a variety of guest challenges and requests.