Job Description
Summary
The Default Foreclosure Claims Specialist is responsible for managing the end-to-end claims lifecycle and overseeing property preservation servicing activities within a mortgage servicing environment. This role ensures compliance with investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, USDA), CFPB regulations, and applicable state and federal requirements. The position partners cross-functionally to maximize claim recoveries, control costs, mitigate risk, and ensure properties are maintained in accordance with investor and regulatory expectations.
This is a fully remote position. We are looking to fill this position in one of the following states that we have offices in: AR, FL, IA, KS, MI, MO, NE, OK, TN, TX.
Key Responsibilities
Claims Management & Recovery
- Manage the full lifecycle of foreclosure and default-related claims, including preparation, submission, tracking, reconciliation, and resolution.
- File and monitor claims with investors, guarantors, and insurers (FHA/HUD, VA, USDA, PMI, Fannie Mae, Freddie Mac).
- Ensure timely filing and follow-up to prevent curtailments, denials, or lost recoveries.
- Audit and validate claim calculations, including principal, interest, advances, fees, and allowable costs.
- Conduct root cause analysis on denied or curtailed claims and implement corrective actions.
- Research and resolve claim exceptions, deficiencies, and appeals, including supplemental claims as needed.
- Reconcile claim proceeds and ensure accurate system and general ledger posting.
Property Preservation & REO Oversight
- Oversee property preservation and REO servicing activities to ensure compliance with investor guidelines, CFPB regulations, and state/federal laws.
Compliance, Risk & Controls
- Ensure adherence to agency, investor, and regulatory requirements (FHA, VA, USDA, FNMA, FHLMC, CFPB).
- Identify, document, and escalate compliance risks, servicing errors, and control gaps.
- Maintain thorough, audit-ready documentation supporting all claim and preservation activities.
Collaboration & Operational Excellence
- Serve as a subject matter expert (SME) on default claims processes and property preservation requirements.
- Gather required documentation and resolve discrepancies impacting claims or property expenses.
- Track, analyze, and report performance metrics, including recovery rates, curtailments, timelines, and vendor effectiveness.
- Identify trends and recommend process improvements to enhance efficiency, compliance, and financial outcomes.
- Assist in development and maintenance of procedures, workflows, and training materials.
Qualifications
- 3–6+ years of experience in foreclosure claims and property preservation.
- Strong working knowledge of:
- Agency/government claims (FHA Part A/B, VA, USDA)
- GSE requirements (Fannie Mae, Freddie Mac)
- Property preservation and REO guidelines
- Experience with mortgage servicing platforms (e.g., MSP/ICE).
- Advanced proficiency in Excel and data analysis.
Skills & Competencies
- Strong analytical and root cause problem-solving skills
- Deep understanding of investor guidelines and compliance requirements
- High attention to detail, accuracy, and documentation standards
- Ability to manage multiple deadlines and priorities in a fast-paced environment
- Effective communication and cross-functional collaboration
- Process improvement mindset with focus on risk mitigation and cost control
Preferred Qualifications
- Direct experience with GNMA (FHA, USDA, VA) Foreclosure Claims
- Claims audit, QC, or regulatory exam support experience
- Advanced Excel (pivot tables, lookups, data validation)
Key Performance Indicators (KPIs)
- Claim filing timeliness and accuracy
- Claim recovery rate and loss severity reduction
- Curtailment and denial rates
- Property preservation cost control vs. investor limits
- Vendor performance and SLA adherence
- Audit/QA results and compliance scores