Guest Services Manager

The Guest Service Managers primary function is to oversee the daily operations of the Guest Services (Bell, Recreation and Shuttle) teams. He or she acts as a manager to all Guest Service personnel and assists as Manager on Duty for the Front Office (Front Desk and Royal Service) as needed to assist guests, ensuring smooth consistent service. Accountable for ensuring that guest interactions with Guest Services personnel are handled properly, and that the experience is a pleasant one for the guest. This is accomplished by overseeing employee/guest interactions and interceding when necessary.