Customer Support Specialist

Excela Protect is looking for an energetic and career-motivated Dealership Support Specialist to join our growing team. As a dealer support associate (DSA) you will have the opportunity to use your clear communication style and problem-solving skills to build and maintain long lasting trusting relationships with our dealership partners. You will play a crucial role in building/maintaining the Excela Protect brand into one that evokes a feeling of deep satisfaction and brand loyalty through delivery of consistent world class service.

Excela Protect is a fast-growing, technology-driven, dealer-centric administrator dedicated to revolutionizing the F&I industry. We're on a mission to deliver unmatched value to dealers and customers, challenging the status quo with transparency, efficiency, and unparalleled service. If you are an energetic person who loves working with a team, it’s time to shift your career into gear with Excela Protect!

What we offer:

• Collaborative work environment and customer centric culture
• Compensation: $17-20/Hour (commensurate with customer service experience)
• Schedule: Monday-Friday (9am-6pm)
• Medical, Dental, Vision, and Life Insurance
• 401k
• Paid Vacation/Holidays
• Employee development through training and advancement opportunities

Who are we looking for?

• Customer Service driven individual
• Energetic & Career motivated individual
• Strong team player who thrives in a collaborative environment.

Qualifications:

• Strong amount of customer service experience (3-5 years preferred).
• Ability to cultivate relationships at all levels and foster a trusted business partner relationship with all stakeholders (internal & external).
• Ability to educate the customer/dealer on products and services.
• Exhibit strong follow-up and organizational skills, in both verbal and written communication.

Are you ready to work in a rewarding, high-energy environment? Come take the next step of your career with Excela Protect!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.