Theater Supervisor

Theater Supervisor:

Accountable for supporting the manager on shift by overseeing the daily operations of the restaurant/theater, supervising staff, maintaining a clean and organized environment, and ensuring guest satisfaction with service and food.

Responsibilities:

• Ensures guests are attended to in a prompt, efficient and personalized manner.
• Ensures that the restaurant/theater facilities are kept clean, well-stocked and organized.
• Assists in the training of new team members, as well as the continuous training of existing staff.
• Works scheduled opening, mid, and closing shifts and attends additional required events (manager meetings, staff meetings, training seminars, etc.)
• Manages daily operations including cleanliness, R&M, organization, staffing, side work, checklist, MOD execution plan.
• Handles guest complaints and resolve issues timely.
• Assists in monitoring staff's compliance with safety, health code, and sanitation requirements.
• Ensures Guest Satisfaction with all services provided to them.
• Ensures timely reporting of team member/guest injuries or concerns to MOD or SGM.
• Provide exceptional guest service, promote hospitality and lead staff to do the same.