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Job Description
Overview
Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner.
b. Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting.
c. Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal
transfers.
d. Documentation is thorough, objective, concise, and follows appropriate legal guidelines.
e. Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and
appropriate follow through, utilizing telephone, computer, and fax.
f. Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider
per department protocols.
g. Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information.
h. Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing
the cash drawer.
i. Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
j. Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
k. Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
l. Performs other duties as assigned when appropriate.
m. Adheres to HIPAA guidelines set forth in Clinic policies and procedures.
b. Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting.
c. Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal
transfers.
d. Documentation is thorough, objective, concise, and follows appropriate legal guidelines.
e. Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and
appropriate follow through, utilizing telephone, computer, and fax.
f. Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider
per department protocols.
g. Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information.
h. Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing
the cash drawer.
i. Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
j. Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
k. Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
l. Performs other duties as assigned when appropriate.
m. Adheres to HIPAA guidelines set forth in Clinic policies and procedures.