Job Description
The Baggage Concierge Supervisor is responsible for overseeing daily baggage concierge operations, including the safe, secure, and timely movement of checked baggage between the facility, terminal, airline-designated drop points, and approved baggage handling areas. This role supervises Baggage Concierge Agents, coordinates with airline staff/internal teams, and ensures baggage is handled accurately and in accordance with TSA, CBP, airline, airport, and company requirements. The Baggage Concierge Supervisor supports operational efficiency, customer service, employee performance, safety compliance, and accurate documentation. This position requires strong leadership, attention to detail, communication skills, and the ability to manage changing priorities in a fast-paced airport environment.