Job Description
ITSM Processes: Understanding of incidents, requests, and SLA-based support models. Troubleshooting Skills: Strong diagnostic and issue resolution capability. Communication Skills: Clear user-facing communication and stakeholder support ability. Improvement Mindset: Ability to identify efficiencies and automation opportunities. Job Experience Support Operations: Minimum 2–4 years in IT support, service desk, or digital workspace environments. End User Tools: Experience with Microsoft workplace technologies and endpoint support. User Engagement: Experience handling employee support requests and issue resolution. Competencies Agility AI Fluency Applications Systems Architecture L3 Data Analysis L4 Help Desk Hardware Support L3 IT Security L3 Leadership Quality Resilience Service Level Agreements L3 Education Bachelor's Degree in Information Technology or any related field Professional Qualification in Information Technology or any Related Technical Certificates