Back to jobsPrimary focus: Provide USA downstream transportation support for all channels (eCom, Retail, Partner Program, etc.). Secondary focus: Backup CAN market support. Maintain and develop relationships with outbound domestic carriers (TL, LTL, Parcel). Develop, track, and deliver transportation KPI reporting to support performance management and continuous improvement. Monitor carrier performance and service-level metrics to ensure SLA compliance and drive corrective actions. Partner with internal stakeholders and external business partners to improve OTIF (On-Time, In-Full) performance and strengthen delivery execution. Support Transportation optimization by providing analytics, reporting and operational insight focused around cost savings and operational efficiency. Administer parcel-carrier claims, reconcile documentation, and maintain a current backlog to support timely resolution and recovery. Lead weekly U.S. in-transit audits with eCommerce partners, investigate exceptions, and coordinate resolution to protect delivery performance. Implement and streamline operational processes across both US and CA markets where applicable. Support the Retail Operations team by ensuring a seamless fulfillment process to all stores and pop-up locations. Collaborate with carriers to enhance shipment visibility, strengthen exception management, and improve downstream reporting capabilities. Lead and contribute to global projects and initiatives, as needed.
