Back to jobsDefine the process/service strategy for a specific process or sub-process Lead the end-to-end process/service design, documentations and build for a specific process or sub-process Manage the relationship with key syakeholders of relevant process or sub-process, understanding their needs and requirements but also the consistent of the existing process and model, along with legal and accounting rules Manage and prioritise demand for the solution Build and lead the implementation of the solution and service strategy for the sub-process, in line with the overall solution roadmap Create and drive agreement on KPIs/SLAs for the service (with both the customer and the operations organization) Contribute to build the solution and system requirements implementation by tech teams Ensure compliance of sub-process solution against the overall solution governance framework Creates the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new digital processes or jobs into the "business as usual" environment Determines the readiness levels of business users with regard to upcoming changes; uncovers readiness gaps and creates and implements action plans to close the gaps prior to going live Monitors and reports progress on business readiness targets, business engagement activity, training design and deployment activities, key operational metrics and return to productivity measures Ensures the overall governance, creation and maintenance of finance Primary Data (Cost Objects such as cost centers, profit centers and internal orders; Chart of Accounts)
