Customer Service Representative

Responsibilities

• Manage parts sales order backlog.
•  Utilize JDE information effectively and efficiently while entering all customer parts orders into JDE
• Receive and handle customer requests and complaints via phone, fax or computer.
• Inform customer of parts prices, shipping date, anticipated delays, and any additional information needed by customer. 
• Call customers when necessary to advise shipment delay and/or to obtain additional information. 
• Check inventory and schedule shipment of customer orders.
• Follow-up on orders to ensure delivery by specified dates. 
• Check and confirm, price and discount of customers. 
• Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. 
• Compiles statistics and prepares various reports for management including replacement parts field information, cross reference and parts bulletins.
• Handle irate customers in a professional manner.
• Obtain customer feedback information.
• Participates in continued update and improvement of parts identification tools.
• Perform other duties as assigned by supervisor.