Job Description
Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.
RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.
At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.
Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.
Company Overview:
RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.
Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.
Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.
Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.
RealManage is a values-based company with the following values as our guiding principles:
· Integrity: we always do the right thing.
· Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
· Selflessness: more than teamwork; we are part of something special and much larger than any of us.
· Personal Relationships: we are a professional services company; people do business with people they like.
· Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
We are looking for an outgoing, friendly, and energetic Front Office Support Specialist to join our team! This person will be responsible for greeting and assisting our customers and ensuring a positive customer service experience.
- Answer multi-line phone system and direct clients to the correct personnel in a timely manner.
- Sort and deliver incoming mail to the correct personnel.
- Greet and assist walk-in traffic
- Partners with support staff and management to effectively manage the front reception area and assist with various administrative projects.
- Data entry
- Use copy room equipment in a safe and responsible manner.
- Ability to handle confidential information with proper discretion.
- Recording, scanning, indexing, and filing both paper and electronic documents per company procedures.
- Track and log mail deliveries of packages
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word, and Outlook), internet, and e-mail.
- Ability to interact and work positively and effectively with staff at all levels.
- Plus other work-related tasks as needed
The ideal Candidate must have strong organizational skills, as well as the ability to multitask. The ideal candidate will have a friendly disposition, the ability to build a rapport with coworkers, vendors, and clients. Candidate will possess the skills and initiative to be challenged to continue building efficiencies in the support department and be offered growth within this role, as well as the possibility to explore other departments in the company.
- High school diploma or GED required. An associate's degree is preferred.
- Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
- Excellent computer proficiency (MS Office – Word, Excel, and PowerPoint).
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices.
Physical Requirements
• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.
Pay and Benefits:
$21.00/hour to $25.00/hour, depending on education and experience.
Benefits include:
· Medical Insurance
· Dental Insurance
· Vision Insurance
· Life and Disability Insurance
· HSA (Required High Deductible Medical Plan to be eligible)
· FSA
· Education Reimbursement
· 401K matching
· Employee Assistance Program (EAP)
· 11 paid Holidays