Job Description
Business Office Manager/Collections Specialist
Heritage Hall – Rich Creek is currently recruiting for a full time Business Office Manager/Collections Specialist.
Job Summary
The Business Office Manager/Collections Specialist is responsible for all billing and collection activity for the Rich Creek facility. The Business Office Manager/Collections Specialist also oversees Accounts Payable and Resident Fund activity.
Qualifications
The Business Office Manager/Collections Specialist must be organized, detail oriented, self-motivated, and able to multi-task. Preference will be given to applicants with strong collection skills and previous skilled nursing billing experience.
Job Duties and Responsibilities
- Conduct private collections in accordance with American HealthCare’s collection policy, to include issuing collection letters, making collection calls, filing collection warrants, and representing the facility in court
- Assist with obtaining Medicaid benefits for Medicaid-eligible residents
- Communicate/follow up daily with residents, family members, and the Department of Social Services regarding outstanding private balances and pending Medicaid applications
- Ensure that Medicare, Medicaid, VA, and private insurances balances are billed and collected in a timely manner
- Verify insurance information for referrals
- Reconcile and research accounts to resolve past due balances
- Prepare and post daily deposits
- Ensure the accuracy of all resident fund transactions
- Supervise business office staff
- Must comply fully with American HealthCare’s Code of Conduct
- Must comply fully with American HealthCare’s HIPAA Policies and Procedures
Business Office Manager/Collections Specialist Qualifications:
- High School diploma or equivalent
- 2-year or 4-year college degree preferred
- Must be a Notary or eligible to become a Notary
- Ability to communicate effectively with a variety of individuals, in both oral and written form
- Knowledge of computer systems such as Word, Excel, and Network Systems
- Ability to operate office equipment
- Ability to analyze and solve problems
- Ability to prioritize and organize
Leadership skills