Fish Department Manager

OVERVIEW

Citarella is one of the most iconic premium food retailers in the United States, built on more than a century of culinary heritage and an uncompromising commitment to quality. Established in New York City in 1912 as a neighborhood seafood shop, the company has evolved into a family-run gourmet market destination known for “fresh from the source” standards, deep product expertise, and a hospitality-forward customer experience.

Today, Citarella operates specialty markets across New York City, the Hamptons, and Greenwich, Connecticut. The brand is widely recognized for extraordinary seafood and a best-in-class assortment of prime dry-aged meats, chef-prepared foods, scratch-made pastries, artisanal cheeses, cured meats, smoked fish, and a curated lineup of private-label products. Its reputation rests on craftsmanship, pride, operational discipline, and a relentless pursuit of excellence.

Citarella’s next chapter requires scaling this high-standard, founder-driven business into a durable, professionally managed enterprise capable of sustained growth across markets and channels—while preserving the quality, culture, and customer intimacy that define the brand.

We are offering a SIGN-ON BONUS of up to $500 for the Fish Department (must meet all requirements- payments will be distributed during a specified timeline).

Role and Responsibilities

As a member of Citarella’s Seafood Team, you will play a key role in delivering exceptional guest service while maintaining deep knowledge of our premium seafood offerings. This position requires pride in product presentation, attention to safety and sanitation standards, and a strong sense of teamwork. You will be responsible for merchandising, product rotation, waste monitoring, and engaging with guests to provide an outstanding shopping experience.

• Provide exceptional guest service to drive sales and ensure satisfaction.

• Use suggestive selling techniques to promote seafood products.

• Receive, unload, and break down deliveries; stock and rotate merchandise.

• Ensure all items meet Citarella’s high-quality standards before display.

• Prepare seafood items, including cleaning and cooking shrimp and lobster.

• Maintain and restock displays while ensuring proper rotation and facing of products.

• Apply basic knife skills to prepare seafood as needed.

• Adhere to all Department of Health (DOH), Department of Agriculture (DOA), and OSHA safety and sanitation standards.

• Use and manage cleaning chemicals in accordance with safety protocols.

• Communicate clearly and professionally with team members and management.

• Maintain a professional, respectful, and guest-facing demeanor at all times.

• Complete all assigned duties as directed by the management team.

Requirements

• 6 months to 1 year of experience in seafood handling, guest service, and sales.

• Strong guest service and merchandising skills.

• Ability to retain and apply product knowledge.

• Strong organizational and time management skills in a fast-paced environment.

• Problem-solving ability and sense of urgency.

• Team player with a willingness to support fellow associates.

• Flexible availability, including evenings, weekends, and holidays.