Host / Hostess, On Call- CRC

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Status: Non-Exempt
Reports to: Restaurant Manager

 

The Restaurant Host is responsible for managing the first and last impression of the restaurant, setting the tone for the guest experience across all meal periods. This role requires a high level of organization, communication, and professionalism, with an elevated, hospitality-driven approach during dinner service. 

Hosts must balance guest engagement with operational control—managing reservations, walk-ins, and table flow to support both service efficiency and guest satisfaction. Flexibility is essential, with scheduling based on business levels, weekends, and special events. 

 

Key Responsibilities 

Guest Experience & First Impressions 

• Greet all guests warmly and professionally upon arrival and departure

• Manage the entry experience with confidence, warmth, and efficiency

• Provide accurate wait times and maintain clear communication with guests

• Create a welcoming and organized environment at the host stand

Reservations & Seating Management 

• Manage reservations, walk-ins, and seating flow using the reservation system

• Optimize table turns while maintaining service standards and guest comfort

• Balance server sections and ensure equitable distribution of covers

• Adjust seating strategy based on volume, pacing, and operational needs

Operational Awareness 

• Maintain full awareness of restaurant layout, table status, and service flow

• Communicate continuously with managers, servers, and kitchen regarding pacing

• Support transitions between meal periods, including higher-volume breakfast/lunch and more structured dinner service

• Assist in controlling door flow during peak and event-driven periods

 

 

Guest Communication & Problem Solving 

• Handle guest inquiries, special requests, and concerns with professionalism and urgency

• Provide accurate information regarding menus, hours, and offerings

• Support service recovery efforts by escalating issues appropriately

Team Collaboration 

• Work closely with servers, bartenders, and leadership to ensure smooth operations

• Assist with maintaining cleanliness and organization of the entrance and surrounding areas

• Support overall team success with a positive and proactive attitude

Qualifications & Requirements 

• Previous host or customer service experience preferred

• Strong communication, organization, and multitasking skills

• Ability to remain calm and professional in high-volume environments

• Strong problem-solving skills and attention to detail

• Comfortable managing guest flow and making real-time decisions

• Flexibility to work mornings, evenings, weekends, holidays, and special events

• Ability to stand for extended periods

 

Work Environment 

• Three-meal restaurant with varying service styles and volume levels

• Elevated dinner service requiring strong control of reservations and pacing

• Fast-paced environment with frequent guest interaction

• Schedule variability based on business levels and events